Refunds for Purchases
Class Cards + Memberships
Class Cards and Memberships cannot be refunded or returned, extended, suspended, exchanged or transferred between persons. We will reinstate expired classes with the purchase of any class card package.
Products purchased in the store can be exchanged within 15 days when accompanied with a receipt. We do not issue refunds. Products must be unused and in original, undamaged packaging. There are no returns or exchanges on opened personal products.
Gift Cards + Certificates
Gift Cards and Gift Certificates are non-refundable and non-returnable and cannot be transferred between persons. If purchased for a specific pass, they can not be used as cash.
Deposits for Teacher Training Programs + Retreats
Teacher training deposits and retreat booking deposits are non-refundable. Please refer to the refund policy for your particular teacher training in the catalog, enrollment agreement, and/or retreat agreement.
Class Registrations and Cancellations
Class Registrations and Cancellations are done ONLINE ONLY. Classes are available for pre-registration via website. Please log onto your account and cancel from there.
If you cancel 4 hours or less before class begins, it's considered a late cancellation. Late cancellations will deduct from your class card. Early cancellations will be returned to your class card.
We can not guarantee that we will receive or process your cancellation if you mention it to someone in passing, via phone call or email. That is why we request that class reservations and cancellations be done online.
If you reserve your spot but arrive late, we reserve the right to offer your spot to walk-ins.
Arriving more than 10 minutes late is considered a no-show and will count as a cancellation.
If you reserve your spot but arrive late and class is full, you will be asked to come back to a different class.
Refunds for Workshops, Events, and In-House Retreats
You may receive a full refund if you cancel your workshop/event registration 30 days or more before the event via email at firstname.lastname@example.org.
If cancellation request via email is less than 30 days and more than 4 days prior to the event, you may receive studio credit towards any studio purchase.
If we announce an event as “SOLD OUT” or “FULL” at the studio or online, no credit will be given after announcement as you have taken a spot that could have been purchased by another student. Credit will be given if your spot is taken by a paying client.
No Refunds or Credits if canceled 3 days before the event.
Workshop and event refunds are subject to a 20% administration fee.
We require full payment in advance to secure any bookings at our spa, including massages and facials.
Appointments may be cancelled or rescheduled with 48 hour notice. Appointments cancelled before this timeframe will receive a full refund.
Any same-day bookings are non-refundable.
Appointments may be booked online up to an hour before the desired booking time. Within an hour, appointments may only be made by phone or walk-in. Walk-in appointments are taken on an as-available basis. Call us for the most accurate information.
If you are ten or more minutes late to your scheduled appointment, it will be considered a no-show and will be cancelled with no refund, and your appointment time may be made available to a walk-in booking.